ComplaintsforUpstate New York Clock Repair
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I engaged Peter L**** to fix my grandfather clock. It did not chime on the hour and the the chimes were sour ie off key. He came to my house with his assistant Lorraine and took the clock to his shop as he indicated that it needed a complete overhaul. Approximately, 2 weeks later he returned the clock and it seemed to be in good working order whereupon I paid him $1481.50 by check. One day later the clock stopping running stuck at the 9:15 position. I thought this was a quirk and moved the minute handle to the half hour position and the clock commence to run although the chimes were very soft. The next day at the same 9:15 postition the clock stopped running. I contacted their office and indicated that the clock had stpped functioning. Lorraine indicated that Peter L**** the owner would make good on the problem and contact me for an appointment to come and correct the problem. No one has called to set up an appointment and it seems I have been snookerd out of $1481.50. Can you do anything to help me?Business response
05/15/2024
BBB spoke to the business and they indicated the issue has been resolved.Customer response
05/17/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.