Business ProfileforThe Solomon Organization LLC

I have been dealing with multiple issues with **** ***** ********** since my move in on 05/01/2024, but the worst one being the problems with my AC. Upon move in my central air kind of worked, but not great. It virtually never shut off because it could never reach the set temperature. Not being an HVAC tech, I assumed that maybe the bird nest on my vent outside was causing the inefficiency. After a while they got around to cleaning it out, but the AC never performed any better, it continued to struggle to bring the temperature even within a couple degrees of what it was set to. Then just this July, it began making a loud, painful screeching noise. I shut it off because naturally it isn’t supposed to do that, and it was not cooling down my apartment anyway. I asked for a window unit in the meantime and was told I’d be sent one that day the morning I asked. When it did not come by the time I was out of work that night, I had to borrow and install an old window unit myself, and sleep at a family members house because the temperature was so high inside. Again this was the middle of July during one of the hottest weeks this summer. It took 10 days of basically begging for them to send me the unit they owed me. I needed it still because as it is, one window unit cannot cool my 2 bedroom apartment, and the AC I have is not mine to keep. In that 10 days I was continually told that my matter was not urgent because I had a unit already and my other window isn’t in a “bedroom” and that the “AC making a terrible noise does not mean it isn’t working.” The property manager has been condescending to me about the issue. Today, 08-02-24, day 19 since I put in my work order request about the AC, an outsourced HVAC company came and determined that the AC is working fine and that the noise is no longer there. They did no servicing and the AC does in fact not cool, and makes the noise still. I have politely and reasonably asked for any kind of a rent discount and got denied.