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Find a Location

Stretch Zone has 1 locations, listed below.

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    Business ProfileforStretch Zone

    Physical Therapist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    54 Crossing Blvd, Clifton Park, NY 12065
    BBB File Opened:
    10/21/2022
    Business Management
    • Customer Service
    Contact Information

    Customer Contact

    • Customer Service
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    06/24/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I signed up on June 3rd for a membership with stretch zone. They walked me through the program and said I can sign up for a three month membership but I can cancel at any time as long as it was the week before the billing for the following month, that there was no commitment similar to a gym commitment. After three weeks I determined this is not for me and I called to cancel the membership just like they told me I had to do and call the week before. When I called they told me now I had to give 30 days notice plus an additional $75 which is not listed in the contract. The contract states that once your membership goes into the flex membership then you are required to give notice. This franchise improperly provided the information and there contract does not state anything they are telling me now. The individual I dealt with told me he owned the franchise and now he is telling me he is just the manger and to contact his regional manager. This feels like a scam to me. Have the customer sign one thing and provide something else.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Rebecca T.

    1 star

    10/13/2022

    Shocked and Appalled by this company. I went for a free consultation and loved it. Michael was inspiring and I signed up for the 3 times a week package and paid in full $420. I scheduled my appointments for the next 3 weeks. 3 days later I reviewed my banking account and was charged $1200 instead. I called and they adjusted my payment. All was well. I went for my first schedule appointment and somehow it was not on the books. They fit me in with a worker that lacked the ability to stretch at all. It was a wasted appointment. Left there asking Michael if I was actually scheduled the next appointment. He said yes. Great, I left there, and all was well. I came back on Wednesday and yet again my appointment was not on the books!!!!!! Now I am really getting aggravated. They fit me in again with a woman well skilled, but I went home thinking this was strike 3 and I felt uncomfortable with the issue. I had been over charged, cancelled and sent to someone unskilled. I called to cancel services and corporate called to tell me they do not refund money and due to me using 2 appointments I was only able to get half of my money back. They made all the mistakes and it cost me $200. I WOULD NEVER USE THIS COMPANY and I suggest no one else does either.

    Local BBB

    BBB of Upstate New York

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