Customer ReviewsforCornerstone Veterinary Service PC

We brought our newly adopted cat to cornerstone for a check up. The doctor noted to us that our cat’s ears had some dirt in them, but just to clean them out when we got home. They did not even offer testing or to clean out the ears themselves. The week following, my cat started to scratch at his ears more and more. I called them back and let them know that he started scratching and that I would like my cat to be seen, the only thing I had asked was that they waive the office visit fee as this was something that should have been offered at the initial appt when the dirt was seen in his ears. Not only did they refuse, they lied in our charts stating the doctor offered tested and we refused. We still brought him back and they “treated” him which did not work. We then brought him to another vet who found the issue: there was a massive ball of ear wax in his ear they missed not once but twice. They refused to make anything right and refused to admit they missed a glaring issue that another vet in ten seconds. They are super unprofessional and I’m not sure if they are properly certified to treat animals after reading the other reviews on here and on ******.