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ComplaintsforQuality Water Solutions LLC
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this company to service the carbon filter on my water system. They replaced my tank with a tank containing the incorrect media which made it the system not function properly. The point of the system is to take the sulfur smell out of the water. When I explained that the smell not only still exists but was worse after their service they refused to correct the issue and claimed that their tests indicated that there is no issue. The service took place on 9/16 and they charged me $551.05. He came back once to look into the issue and at this point refused to address the cause.Business response
11/30/2022
This woman has an air injection system that calls for centaur catalytic carbon. The media used in the exchange was centaur catalytic carbon. I filled it myself. She insisted it still smelled. Went back with a test kit. As she stood there next to me while testing the incoming water tested at 2ppm and at the kitchen sink tested 0 ppm. I offered to replace the air check valve and injectors and she said go ahead. I ordered what was needed and said it will be in in about 3 days, and I wasn’t going to charge, it’s was free. Again she said ok. Just a few hours later she starts blowing up my phone with nasty texts. Then starts flooding social media with lies and disinformation.
with more than 2500 happy customers and being in business for 25 years, unfortunately your gonna get 1 that no matter what you do they just aren’t happy.
Any contractors that do any work for this woman BEWARE! She will say one thing then switch up personalities moments later
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.