ComplaintsforYellowmarts

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order# ****** 11/1/2023. The shipper of the package did not include my house# only my street address. The item was returned now they want me to pay an extra ***** to re ship.

  Business response

  12/20/2023

  Hi. Thank you so much for your purchase. I'm ***** from the ********** store.
  
  We have a piece of important information regarding your order from the carrier. We shipped it to address your requests as below: 

  ***************************** -  ***************************************
  
  We checked that it HAD ARRIVED AT THE ***** POST OFFICE now. Here's the tracking link: ****.com - **** Tracking Results
  
  To pick it up, please kindly contact **** or visit the local post office & they will complete your submitted request.
  Kind regards,
  *****

• Initial Complaint

  11/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made an order on 11/3/23 and have received a tracking number, but the tracking number info has not updated in almost two weeks. The **** is still awaiting the package and the item is still in Jamaica **. Which is also where it was shipped from, it has not moved at all.

  Business response

  11/10/2023

  Hi. Thank you so much for your trust & recent order. I'm ***** from the Yellowmarts store.

  Due to an INCREASE NUMBER of orders on this month, please allow us to reply a little slower than usual.

  We recieved your order with Miami Heat *********************** 2020-21 City Blue Pink Youth Jersey - Youth - Yth M on 2rd Nov.

  We've checked that your label order has been created. Here's the link: ****************************************************************************
  We are waiting for the active tracking number which needs time to be synced on the logistic system. Rest assured that it will be updated with new status in a couple of days.
  
  Thank you so much your kind understanding & patience.
  
  Kind regards,
  *****

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The tracking numbing has updated several times, but it continues to stay in Jamaica ** with no movement only to the status of arrived at shipping partner departed shipping partner.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I order a jersey from this company. And it never came. The phone numbers on their site are not in service. They do not respond to emails. I looked up the company and it says theyre a scam. Id like a full refund.

  Business response

  11/10/2023

  Hi, Thank you for your order. I'm ***** from the Yellowmart store
  
  Once again, we sincerely apologize for this delay due to an unprecedented amount of orders this month. However, you can rest assured that your order has been dispatched and is on its way to you.
  The package is being prioritized to be delivered as quickly as possible, its current status will be updated once it arrives at its next destination.
  
  The tracking link will show the scheduled delivery dates soon. You can follow its progress here: ****************************************************************************
  
  We sincerely hope you will accept our apologies and be understanding.
  Kind regards, 
  *****

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  That tracking is wrong. Its been saying its in ** since October 31st. I tried calling the yellowmarket business and both of their phones are not real phone numbers. I tried emailing them with no responses. I would like a full refund. 
  Sent from my iPhone
  

  
  

  
  
  
  
   
  

  Business response

  11/24/2023

  Hi. Thank you for your order ******. I'm ***** from Yellowmart store. 

  We received your order Detroit Pistons custom 2022-23 Classic Edition Teal #** Jersey Swingman on 29th Dec. 

  Once again, we sincerely apologize for this delay due to an unprecedented amount of orders this month. However, you can rest assured that your order has been dispatched and is on its way to you.
  The package is being prioritized to be delivered as quickly as possible, its current status will be updated once it arrives at its next destination.
  
  The tracking link will show the scheduled delivery date on 25th Nov.  You can follow its progress here: ****************************************************************************
  
  We sincerely hope you will accept our apologies and be understanding.
  Kind regards, 
  *****

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a ******* ************* for a birthday gift. I received a thank you for your order and a tracking number. The tracking number shows it sitting at the same facility in ** for almost 2 weeks. They WILL NOT answer the phone or reply to emails. They do not need to be in business after reading other complaints that are identical to mine.

  Business response

  10/11/2023

  Hi. Thank you so much for your purchase. I'm ***** from Yellowmart store.

  We received your order on 29th Sep and then we have sent it to the factory to process and ship it as quickly as possible. 

  Once again, we sincerely apologize for this delay due to an unprecedented amount of orders this month. However, you can rest assured that your order has been dispatched and is on its way to you.

  As you can see the tracking link, Your item arrived at a shipping partner facility at 8:34 am on October 10, 2023 in *********, ** 60517.The package is being prioritized to be delivered as quickly as possible, its current status will be updated once it arrives at its next destination.
  
  The tracking link will show the scheduled delivery dates soon. You can follow its progress here: ************************************************************************************

  We sincerely hope you will accept our apologies and be understanding.
  Kind regards, 
  *****

  Customer response

  10/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  while I finally received a response from Yellowmart after contacting the BBB, there has been no change  my item is still at a shipping partner facility and has not yet to be entered into any deliverable status.  I still have no idea when this will ever be delivered.  The birthday party that this was ordered for is over with.

  The response I received from the business sounds identical to other complainants responses that they received. 

  No package, yet my funds were removed from my account when I ordered.  

  
  

  *************************
  
  
  
  
   
  

  Business response

  10/17/2023

  Hi, Thank you for your order. I'm ***** from the Yellowmart store

  We received your order with Houston ****** ********************* Navy 2022 City Connect Replica Jersey - Youth - Yth L. 

  
  Once again, we sincerely apologize for this delay due to an unprecedented amount of orders this month. However, you can rest assured that your order has been dispatched and is on its way to you.
  The package is being prioritized to be delivered as quickly as possible, its current status will be updated once it arrives at its next destination.
  
  The tracking link will show the scheduled delivery dates soon. You can follow its progress here: ****************************************************************************
  
  We sincerely hope you will accept our apologies and be understanding.
  Kind regards, 
  *****

  Customer response

  10/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order on August 26, 2023 and the tracking number has yet to be updated/shipped. *** attempted to contact SEVERAL times with zero luck. They never answer the phone or emails. My order number is ******. It was an Alabama football Jersey.

  Business response

  09/20/2023

  Hi. Thank you for your order. I'm ***** from the Yellowmart store. 

  First, we are so sorry for all inconveniences you had. Please allow us to explain this case to help you avoid misunderstanding.

  We received your order on 25th Aug. Immediately, we sent your order to the factory for processing as quickly as possible. Currently, according to the most recently updated information from the tracking link, your item order withdrew a shipping partner facility at 11:51 pm on September 17, 2023 in *********, ** *****

  We understand that as a loyal customer when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and for that, we are very sorry. We have contacted the shipping company to expedite the delivery process. We believe that the tracking link will show new updates or the estimated delivery date this week.

  Once again we apologize for the unpleasant experience you had while shopping at our store We are always accompanying and ready to support you during the purchasing process and after receiving the order.
  After receiving your order, if there are any problems with the received product, please contact us for the best support.

  Kind regards,

  **********;

• Initial Complaint

  08/24/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I ordered a jersey on Aug 3, 2023 from Yellowmarts. I received an order confirmation email but nothing else. I reached out to them on August 11, 2023 and they apologized and said they were overwhelmed with orders. They promised to send me a tracking number in the next couple days. August 17, 2023, I still hadnt heard anything so I emailed them again. At that time they sent me a tracking number showing my item departed ** on the 16th. Its been in the same in transit status ever since. Today, its still the same. The jersey is only going to TN and shouldnt be in transit from one facility to another for 9 days already with no update. I asked to cancel and refund my order and Yellowmarts refused, stating they couldnt because **************. They asked me to be sympathetic but none of this makes sense and I dont even believe the item has been shipped. It seems like they gave me the tracking number with an in transit status to buy more time. This company is scamming people and I want my money back. you

  Business response

  09/20/2023

  Hi. Thank you for your order. I'm ***** from the Yellowmart store. 

  Thank you for your review about out store. Please allow us to explain this case to help you avoid misunderstanding.

  We received your order on 3rd Aug. We process your order based on your purchase information.
  
  This order was successfully delivered on August 26th. On August 30th, we received a feedback email about the quality of the shirt not being what you ordered. We sincerely apologize for your unpleasant experience shopping at our store.
  
  We have checked and processed based on the images you sent and kindly RESHIP the new shirt and offer a 15% discount code for your next purchase. We hope you understand the errors in the process. production process. We have then REFUNDED according to your request after receiving the email. Once again we apologize for the unpleasant experience when shopping at our store.
  
  Through this, we want to say that we are ready to support our customers if they have any problems during the ordering and receiving process.
  We apologize and hope for your understanding.

  Kind regards, 

  **********;

  Customer response

  09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  08/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a ** yankeees jersey on August 1, 2023 for $74.00 with tax. It has been 2 weeks & the tracking number keeps showing its at the same place for the whole time. Order # ******. It says the item departed a shipping partner in ******************* is awaiting the item. I tried to email them & called the two phone numbers on the *********** dont' work or answer them. the tracking # is supposedly **************************. I am very upset because I am diabled & on a fixed income & this is unreal. I realy need help please.

  Customer response

  09/08/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Yellowmarts has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩