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ComplaintsforZBF Geothermal
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a geothermal system for my house in ********* Long Island and the job has not been completed. Called the company numerous amount of times. No call back, no text no anythingInitial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired ZBF Geothermal to install a geothermal system in our home, including getting the required building permits. The system is installed but the work is not finished.ZBF claimed to have submitted the required permit applications and received the necessarry permits, but when we asked to see them we realized that no permits have been obtained or even applied for. ZBF then claimed that no permits were needed after all, and when that was proven to be wrong they claimed they'd submit them soon. Several months have now passed with them promising that they'd submit the applications but nothing happened and since Aug 27 we have not been able to get in touch with ZBF. The system is supposed to have two zones, but the air-conditioning was only working as one zone from the start. ZBF has not addressed this or even responded to our emails/calls about it.Last week we noticed a leak from one of the hot water heaters ZBF installed. We contacted ZBF again but have not heard back.Customer response
11/14/2021
Better Business Bureau:
At this time, I have not been contacted by ZBF Geothermal regarding complaint ID ********.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.