Business ProfileforBoxNCase

May 1: ordered from website, and triple-checked the quantity, ************* of the item & ensured it was also in stock. I also was required to pay $23 for shipping. (This wasnt expedited shipping. Just their standard price.)May 7: Received the shipment. The box had 9 packages of the product instead of 108 as I purchased. The weight was obviously far less than 108 packages.May 8: Sent email & explained the issue. The last sentence of that email was this: "Will you please let me know the issue and how quickly you can remedy it?"May 12: I sent another email: I did not receive what I ordered. I originally sent you an email the night I recd the package but you have not responded. Please contact me to let me know that youre sending my order on Monday. Thanks.May 13: *** sent a one-sentence response at 11:11 AM, which was to please send a photo. At 12:26 PM, I sent the photo saying Here you go!May 14: Sent email: Hi, I sent the photo yesterday. Please let me know when you will send my order.May 15: Sent email: Hi Im looking for a response please because its been over a week now, and longer since I ordered. Thanks.May 22: Sent email: Hi Its now been over 2 weeks since I first contacted you. I sent you the photo you requested over a week ago. I need for you to please respond with how you are going to address this before I decide that the only way to get a response is to escalate it.May 30: Today. I have yet to have any response from the company as to how they are going to resolve this.I can't find a phone number anywhere online, nor a name of a Customer Support manager or company owner. This company has poor fulfillment and QA procedures, doesn't respond to customers once they have their money, and overall demonstrates unethical operations. It's despicable to take money from customers and refuse to respond when you s**** up.