Business ProfileforHargo Appliance Co. LLC

I purchased what I believed to be a new set of gas valve coils from Hargo Last Saturday. On the way home with the parts I needed to stop at work. While at work I described my issues with my dryer to a co-worker. I decided it would be easier to show him how to test these coils then to explain it. When we tested the coils, they were faulty. They had the same Ohm reading as the set I removed from my own dryer. Since Hargo was closing at Noon, I had to wait until Monday to return them. When I tried to exchange them I was told they do not refund electronics. I told them I just wanted an exchange for functional parts. At that time they called a supervisor who apparently told them to take the parts from me so that one of their technicians could look at them first. This seemed sketchy, but I reluctantly agreed. It was at this time that I noticed the disclaimer at the bottom of the receipt. It clearly stated no refunds, but that parts could be exchanged. I have attached a copy of that receipt. They told me I would receive a call the next day after they checked out the parts. I received no call, so I called them. They said there was no tech in the shop until 2:30, and they would call after he looked at them. Again, no phone call was made, so just before they closed, I called them back. I was then told that the tech looked at them, but it had to be reviewed by a manager and they would not be in until the next day. I was told once again I would receive a call when they reviewed it. Wednesday came and went, and still no call. Thursday at noon I called back and was told the tech agreed the parts were bad, but the manager decided I could not exchange them. No reason was given for this decision. I assume they believe I did something to the parts, and just wanted new ones. I believe, they probably do this to many customers, and are just making a quick buck. They may even be selling used parts. How would I know? Can you help? I don't want them to be able to continue this with others.