ComplaintsforBassett Medical Center

• Initial Complaint

  06/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I selected a provider that is in my insurance network. The provider then used an out of network laboratory without asking if I had a preferred lab that was in network. I take exception to the charges thus incurred. I have asked for a reduction of the bill, and have been refused. Bassett argue that the choice of lab services is solely the patient's responsibility and that "I should have known to ask." I disagree. - I should have been offered a choice, as a matter of professional practice. - I was directed to a costlier service instead. - I think this is evidence of the wrongful practice of shifting costs to the patient, as detailed in what the ** ***** April 8, 2024 described as: "rampant overbilling by some doctors and hospitals, a chronic problem that research has linked to rising health care costs and regulators are examining." ********************************************************************************************************************************************************* - I've raised these in several contacts with Bassett and as a complaint to patient services. They refuse to negotiate a reduced bill.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had a lab visit and was expecting to have labs taken per the usual process. I pay my $25 copay and leave. Unbeknownst to me, and without my permission, labs were sent to an outside facility, and I was billed nearly $2000. I contacted the head of the lab dept and was told that she saw in a note that I authorized this. I asked her to send me a copy of this note, which naturally doesn’t exist because it never happened. I never received this alleged note from the head of the lab, despite her saying she would send it. No such note exists. Furthermore, there are no signs in the lab waiting room stating labs can be sent to other facilities at the patient’s cost, and without their knowledge or consent. I spoke with Justine in Bassett’s billing dept on 07/27 and was told Interpace is not a facility they typically use and that labs are typically done internally. I appealed through Bassett and received a letter from the VP of Medical Affairs stating “the charges are appropriate and correct” and “additional opportunities to appeal have been expended.” I was NOT involved in the decision making of my own care, but my insurance company was. The doctor sending these labs to the outside facility took the time to notify my insurance company but did not at all involve me in this decision. This is MY health care, and they’re MY finances. $1980 may not be much to the doctors making these decisions, but this is a huge amount of money to me that I cannot afford. This is an illegal surprise bill per the No Surprise Act law.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have called the billing office of this establishment 3 times with questions about bills that I have received. I get different answers, told a different amount is due, met with rude customer service. They say a supervisor will call back in 24-48 hours it has been 3 weeks. I would like a call back from a billing supervisor since the customer service agents do not provide accurate information to address a billing concern.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩