ComplaintsforPatmos Fuel Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I requested an oil delivery from Patmos Fuel Company on November 17, 2022. They arrived that morning and delivered oil but overfilled the tank. I walked downstairs into the basement, and it reeked of oil. Approximately a quart of oil poured onto my basement floor under the oil tank. I contacted the company and was told by **** to put a container under the tank to catch the spill. I requested that he come and clean up the spill. **** arrived and asked for rags to help him clean up the spill. When he was done, he sprayed a deodorizer and said that would help with the smell. I asked him how this happened as I have lived in the house for 34 years, having had many oil deliveries and have never had this problem. He stated that the guy that delivered the oil never heard the whistle, so he continued to fill the tank. My research shows the guy should have never begun to fill the tank if he did not hear the whistle. The smell from the oil spill has given me headaches and I am concerned about babysitting my 18-month-old grandson at my house with this oil smell.There is still a bad smell of oil in the basement. In addition, the seals on the oil tank have been over pressurized and a company has to come in to reseal the tank and check the whistle. I am requesting a fee of $1000 from the company to clean up the spill and pay for the new company to reseal the tank and fix the whistle. I have purchased supplies to clean up the spill. I do not know the cost from the other oil company to reseal tank and check whistle as nothing can be done until amount of oil in tank is lowered. I request your assistance in dealing with this company in order to have them reimburse me the above stated amount.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.