Business ProfileforKohorst Custom Homes and Remodeling

Kohorst was hired over 1 year ago to complete repair work sustained from water damage. The bill has been paid in full since June 2023. Work is still not completed. Company owner has become extremely unresponsive to repeated text messages and phone calls. We have only actually spoken to him once since November 30, 2023 Multiple text messages have been sent, repeatedly asking for information and communication without response from him. Kitchen cabinets still need to be ordered which will in itself take weeks to come in. During a 2 hour meeting at his office on November 21, 2023 he promised that the project would bet back on track. For a short time this appeared to be the case, however, decisions were given to him regarding stain, window trim, baseboard, vanities etc and he seems to have lost this information as his workers needed to ask us for it. Vanities have not been ordered yet to my knowledge. We waited months for the cabinet company he reps to give us cupboard samples. Once they arrived, decisions were messaged to him with no reply for more than 10 days (and has still not been discussed). There is now new water damage in the house as of 2 days ago (end of 10 day period described above). We were promised details on how it would be fixed yesterday. He did not phone at 5pm as promised, did not reply to text or voicemail, sent 1 picture of a faulty manifold, no pictures of what is being done to remediate the damage. I have phoned and texted today with no response until just now as I am typing this. I informed him I was filing this complaint as we need to have this project completed and I am out of patience for his excuses. The phone call finally received from Charlie on Sunday 2/11 was probably only made as I called the insurance adjuster who recommended Kohorst to explain what was happening and could he encourage communication from the company. We have a call scheduled again today at 5pm but I am not holding out hope that he will follow through with it.