Business ProfileforPool Store and More

On 4/29/2022 we purchased a pool for a total of $24,580. Part of that price included a T55 Aquacal Heat Pump for $2,885. The pool was delivered in late May 2022 but the Heat Pump was not included at that time. We were told due to COVID and computer chip issues, that the heat pump would come shortly after. However, as of today, 10/11/2023, we have never received the heat pump that we paid $2,885 for. We have emailed, texted, and spoke to the Sales Manager, multiple times, starting back on June 27, 2022. I have asked that our money be refunded to us since the heat pump was never received. Every time we spoke he was apologetic and assured me they would be refunding us our money. Our last telephone call was on 8/14/2023. In that call he told me he would call his office immediately and then call me back. He did not call me back and has not responded to attempts to contact since. All I want is a refund for the product that they were never able to deliver. $2,885 is a lot of money and it is not right that they never delivered it and now won't refund us our money. I have copies of our invoice, shipping data, text messages with *******, proof that we paid for the heat pump, etc. The sales manager is the only person we ever had contact with. Any calls to the office have been unanswered and messages not returned. I'm not sure I am allowed to share the manager's name, so I will not disclose it at this time. His contact information is: Cell: ************ Office: ************ email: *************************** ************************