Business ProfileforJax Service Center, LLC

I have an extended warranty for my 2013 ******** ***. I have ******** ***** ********* **** *gave me a listing of auto shops in my area that deals with the extended warranty, Jax Service center was 1 who had availability to Service my car within that month. My car was towed to Jax on March 14,th 2023. After my car arrived the next day I got a call telling me what was needed to be repaired on my car giving the complaints and lights that I seen on my dashboard to the mechanic/owner. I was told my car would take about 3 days to complete. After a week, I called and ask what's the hold up. And I was told the wrong part was sunt, so they had to send it back and wait for a new 1. At this time he said ma car would he another 2 days. Again, waiting for the part which was an axle. After 2 weeks he told me the part yet again was not the correct part and he had to reorder another 1. After another week of this I decided to call ******** **** to see if it was possible to go get my car and take it somewhere else. In that same conversation with ******** **** I asked what was the hold up with the part, because per them' the contract' they would provide the parts unless the mechanic doesn't approve outside parts, in which this mechanic did not. But never told me. So now I'm being told by ******** **** that he Jax was paid for parts and labor already, and I asked them' how is this possible wen he told me he was still waiting for the parts'. They said he submitted his invoice and was paid. Unbeknownst to me that my signature was required for his payment. I decided to retrieve my car until the part came. At this time he said he had fixed the noise in the front end which was a tire rod and the brake light n which I told him was on. Wen I picked up my car none of the lights that I had complained about were on but he said he still needed to repair the axle and when it comes in to bring the car back and he'll fix it with an additional 150.00 that I'd have to pay out of pocket. Fast word to 6 weeks later and I find out that the invoice was forged with my signature . I cannot take my car to another shop because he put a year warranty on the parts and labor and ******** **** will not pay for these services again because they already paid him. Once I found out I had to sign the invoice in order for him to get paid I realized he forged my signature and notified ******** ****. They said it is what it is. N I'd have to take it up with Jax and they are no longer taking my calls