ComplaintsforTimeBuyer Inc.
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Timing was fixed on my ******* ******* last November having same problem with now September 2023 now 10 months was told there is a warrantyBusiness response
09/27/2023
In response to the complaint from ***** let me first state that Timebuyer, Inc. does not do the final NYS inspection. All vehicles sold have the final NYS safety inspection performed by outside vendors. This is to insure that a third party reviews the vehicle for final inspection before delivery to the customer. ***** purchased a 2016 ******* ******* with roughly 40,100 miles on 09/28/2021. This vehicle came with the standard 60 day 3,000 mile warranty. ***** also purchased a 24 month 24,000 mile vehicle service plan that covers major engine and transmission failure only. Timebuyer, in good faith, looked into the issue and found that his engine was very dirty. We flushed the engine, changed the oil and put in another engine treatment. The vehicle is now running well and has been picked up by *****. We did this free of charge. We scheduled ***** to come back on 10/10/2023 so that we can check the internal condition of the engine. If ***** has any other problems specific to the current issue we are willing to repair the vehicle at a 20% discount on parts and labor. We appreciate ***** as a customer and hope that our actions have proven to him that we are an honorable company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.