ComplaintsforCuba Lake Marina
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They blew up my boat motor telling me it was properly winterized I paid 750 dollars for the service well the service was never done and they blew my engine now I have a boat with bad motor that don't run all last year it ran perfect no issuesBusiness response
08/28/2023
BBB spoke to the business owner and the following was relayed: The boat was indeed winterized. The boat is from the 1970's. When we started it up in the spring to get it ready for him, it started up. Yes, it did run a little rough but absolutely no water came shooting out of anywhere. If the boat was not winterized, water would have came shooting out of somewhere, if not everywhere. I don't know how else to say it- the boat is over 40 years old. But it was indeed winterized. We were not the cause of his engine problems. I believe our BBB record speaks for itself- this is the 1st complaint ever filed against us. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.