![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforP&E Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired P&E Service on 08/23/22 to install a pool. The owner Edward ***********...had us give him $785.00 down. We would then owe him $575.00 when the job was completed We paid him on 08/23/22. He was supposed to return the next day. Long story short he didn't. in October of 2022 Edward said he would put our pool up at no extra cost in the spring of 2023. He also stated we would be the first ones. Edward called me 05/09/23 and said he was coming to install the pool on 05/10/23. As usual days go by, weeks, go by, phone calls unanswered text messages go un answered. Finally we have had enough and asked Edward for our money back. Edward agreed to this on called be 06/05/23 ad said it is in /the mail. It is now 06/27/23 and still no refund!Business response
07/12/2023
Response taken by phone: It was a used pool. We wnet out, did the layout and were ready to install when we discovered he needed to order new parts. There were critical components missing. In the spring he decided not to go ahead with the install because his permit expired. He put half down and were prepared to install it. I will be willing to refund 1/2 of what her paid but I must take payment for our time and expenses.Customer response
07/12/2023
P&E services/ Edward came to my property at 4:00 p.m. after doing another job in the area. P&E services/Edward did not make a special trip to my property to do the layout. They drew a circle of the 24ft round pool layout with orange spray paint. They gave my wife a receipt and said they would be back the next day to start the job, they were in and out within 30 minutes. $392.50 is not fair at all I would be willing to accept $700. That should cover the can of spray paint and their 30 minutes of time. I was told I needed to order additional parts which I did, and I was still told by P&E services/ Edward that they would be coming to install the pool on numerous days time and time again. I gave P&E services/Edward plenty of time to install the pool. P&E services/ Edward knew when my permit was going to expire. They never came back to start the job when hired in August of 2022 nor did they come in 2023. P&E services/Edward also agreed to give me a full refund on 06/05/23 when he stated the cashier's check was in the mail prior to filing the complaint with the BBB. Then as usual P&E services did not come through as promised. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Regards, ******* ****Business response
07/17/2023
He was not even home when were there. We were there for much longer than that. There were parts everywhere and we went through them all, to make one complete pool. I have pictures of the disarray of parts throughout the yard. We made a list of what they needed to order in order for us to complete the install. As stated I am more than willing to refund he $392.50 to cover our time. If he wants more than that we can go to court.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.