ComplaintsforLogan's Inn Pool and Fitness Center
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Complaint Details
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Initial Complaint
06/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My husband and I are staying at the Logan's inn under DSS contract, the owners son is very rude and disrespectful towards my husband and I , calling my husband a retard and that he's stupid. He always has an attitude whenever I ask him a question or ask for toilet paper or any of the things we need for our room, not only that but there's black mold, AC barely works the lights barely even work in there the beds are so outdated that Its hard to even sleep on them. They don't wash your sheets or give you new ones it's very dirty and we have even seen cockroaches. When any issues arise between tenants he always favors certain ones over everyone else. He's just plain rude and should treat others with respectBusiness response
07/09/2024
BBB spoke to the business and the following was relayed:
The DSS comes in and inspects the rooms all the time. She was not a customer, her husband was. He was here for months and then we had to call the police and kick them out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.