Business ProfileforMaddie's Motorsports

The Motor blew up on my *** *** duke on July 19th 2022. I took it to Maddie’s Motorsport in Farmington along with a box of parts with a couple days left on my warranty. and they took it to the Spencerport Maddie’s where it still sits. Somehow during the store change my box of parts for my bike got lost in the Farmington store do to how often they change hands. I’ve been a fan and a supporter of the *** brand since I was younger. Ever since the spencerport Maddie’s got my bike they said from the start it would take up to 3-4 months to complete the bike so they where telling me it should be done by the end of November of 2022. And ever since then I’ve been trying to contact them to keep an update on my bike but they refuse to get ahold of me and ignore my calls. And when they did communicate with me I always heard the same story. That they have lost some parts so now they had to “order more parts and it should only be a couple weeks” I’ve heard that same story at least a dozen times over the last year. That they’re waiting on parts and it gonna be another couple weeks. The last time they reached out to me was June 1st of 2023. And they left me a voicemail. Saying they where able to locate some parts and they went threw a list of parts and it should be complete. However I went to the spencerport store sometimes in the middle of may to check on my bike and to see some progress. I walked back to look at my bike and it was sitting all the way in the back covered in dust like they haven’t touched it since it got there. So I took pictures of my bike sitting there collecting dust while they assured me they where working on it. the Maddie’s Motorsports store in Farmington and spencerport have completed pushed me away from ***. I’ve been paying on the bike for almost 3 years now and the last year I’ve been making payment on a bike I can’t see touch or ride.So if we can’t get the bike within the next week or so I think we should look at other options such as replacing the bike.