130 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Chris M
1 star07/11/2024
Sold me fake Acqua Di Gio. Disappointed. Buy elsewhere!! No response to email or phone call.Review from Deborah K
1 star07/05/2024
I just experienced the most humiliating and upsetting situation with FragranceNet.com. Back in November ************************************************************************************************** a return label and I immediately mailed them back to them. Weeks went by and I never received a credit and they told me that they never received the package. I of course, was forced to put in a dispute with my credit card company as these items were returned to them and after they left my hands, I had no responsibility after that point because of that dispute they told me I cannot order anything from them for 18 months. I have been a loyal customer of theirs for over 25 years and they treated me like dirt , the woman on the phone was so obnoxious and so condescending. Ive never been treated like that as a customer of any major business let alone one that Ive been dealing with for this many years.Review from Kim N
1 star06/26/2024
They sold me a fake bottle of Juicy. The bottle did not look like as photos. I wrote them and offered to send comparison pics. They didnt want them. Told me to send it back. They didnt act surprised or apologetic. They said they couldnt send a new bottle. I got a partial refund. Very sketchy company that should be investigated. I wish Id checked these reviews first cuz Im not the only one.Review from CHERYL J
1 star06/20/2024
tried to contact business regarding perfume product that was defective. Tried to contact by phone and apparently no one was available to answer the phone on numerous occasions.Review from Nina A
1 star06/14/2024
They sell fake Parfum! Very disappointed and bad experience. The prices are high to trust items are authentic , however, they just make money selling counterfeit.Review from Danny M
1 star06/05/2024
Terrible customer care . Phone ring and music on hold forever Ordered a few items never arrived company didnt had apartment number so item was returned back calling them is a waste of time they just leave you on hold forever.. email same problem told them 3 times to re ship items adding the apartment number but no help .. waiting to receive full refund.. hopefully.. not a good company to buy fromReview from Yuhan W
1 star06/03/2024
Poor customer service. Although their perfume price is lower than that of an official brand website, you can't find anyone if you have a problem with your order. ****** learned. I would buy from the official brand website in the future.Review from Monique M
1 star05/21/2024
The customer service is awful. You can't reach anyone. The courier doesn't update the system. I have been waiting for 7 days and still do have information about the purchase I made.Review from Colette H
1 star05/20/2024
I don't think their perfume is very legit. I haven't had very good luck so far with the perfumes I have ordered from there. They are weak and don't last. On top of that customer service isn't great. I had been emailing back and forth over the course of a couple of weeks and asked about the return policy as it wasn't clear on their website about fragrances. I asked to return my order and they sent me a return label. Never mentioned anything about the amount being deducted from my return. I just got notified of my refund the other day and realized I was shorted. I of course reach out asking about this and they THEN decide to tell me that I had to cover the shipping cost. I could have returned my order for free through my work if I would have known this. This should have been disclosed in my several emails with customer service!Review from Kristy M
1 star05/15/2024
Extreme poor customer service. The rep I spoke with was reading from a script as she repeated the exact same sentence, word from word, six times! I asked for a supervisor and was told they they were not available and she would send in a callback ticket. I also emailed 3 times with no response. I paid the extra money to get something next business day shipping. They claimed OnTrac is responsible for this purchase now as it has left their warehouse. They should not offer next day shipping and have guaranteed typed beside if it is not true. I would avoid using this company because of their customer service and lack of upholding a guarantee.
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