Share
Business ProfileforIndustrial Chem Labs & Services, Inc.
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning the sales practices, billing and customer service for Industrial Chem Labs & Services, Inc. Numerous businesses tell BBB about problems they encounter after a representative of Industrial Chem Labs & Services contacts the business about sending them a sample of their products. Many of these complainants say they received a shipment from the company - often a full-sized product - as well as an invoice with charges for the products. In addition, a number of businesses allege that they never agreed to accept a sample or other shipments from Industrial Chem Labs & Services, Inc. but they receive the products and a bill anyway. Many complaints allegedly experience discourteous and unhelpful customer service from at Industrial Chem Labs & Services, Inc. when they call to dispute the invoice or inquire about returning the unwanted products.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 55 Brook Ave Ste G, Deer Park, NY 11729-7200
- BBB File Opened:
- 12/1/1995
- Years in Business:
- 26
- Business Started:
- 3/3/1998
- Business Incorporated:
- 3/3/1998
- Type of Entity:
- Corporation
- Business Management
- Mr. Keith Adam
- Mr. Ross Epstein, CEO
- Contact Information
Principal
- Mr. Ross Epstein, CEO
- Additional Contact Information
Fax Numbers
- (631) 254-1597Primary Fax
Phone Numbers
- (631) 243-5135Other Phone
- (631) 254-1597
Customer Complaints
107 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
26 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bob S
06/28/2024
Industrial Chem Labs & Services, Inc. Response
07/02/2024
We notice in the review it was stated you have not contacted our company in regard to your situation. To further help your concern you may reach the accounting department to address your concern and resolve any matter. Business hours are Mon-Fri 8:30am-4:30pm eastern time. Unfortunately, we cannot address any situation without any contact nor any information on your company. Sorry to hear you chose to write a review before reaching out to our company to attempt to resolve your concern.
**************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.