Business ProfileforEyespecs International LLC

January 21st I ordered the ****** Coach glasses. I took time to pull up my current eyewear measurements to be sure the temple length on the ****** Coach glasses were longer. My current eyewear temple length is 135mm and ****** coach glasses temple length is said to be 140mm. I waited about three weeks to receive my glasses. I scanned in my prescription but received a text message stating anti reflective lenses were recommended so I paid for that at a later time, about three days after ordering. I received the glasses and immediately noticed a blurry spot bilaterally. The glasses were shorter on the temple length. I return the glasses and in two days received an email stating they could only refund the frames. I spoke to an agent about this and was told there wasnt much they can do. After stating Ill file a complaint with the BBB, ***** called me. After a lengthy initial call, I spoke with ***** and informed him I researched the blur and acknowledged he was right that my brain would adjust to the progressive lens. I tried work with ***** but he recommended I purchase two frames with the hope that Id like the fit of one and return the other. I sent a picture of my face with the old eyewear as he requested. And he still wanted me to purchase more. At this point the frames I returned was not refunded yet. After starting I wasnt comfortable purchasing a third frame when they havent refunded the first pair yet, he immediately proceeded that refund. Im still paying a financing company $168. $79.50 was refunded for the ****** Coach frames. This means Eyespecs charge customers $168 to make lens? This is not the way to an online business. As a customer, I can only go buy whats stated online. According to their website, the template length on the Coach glasses should fit. ***** stated I could only try once more. They will not make another set of lenses if I dont like the second pair. After all of this, I just want a full refund. This is not the way to treat customers.