ComplaintsforThe Fitness Mill
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
The Fitness Mill refused to cancelled my membership even though they were in breach of contract. ? My contract states 24 hour access as a service included in our agreement. The Fitness Mill no longer provides this service. The contract itself states: “Additional Rights to Cancellation. D. If the services cease to be offered as stated in this contract.” -On 2/7/24, I called The Fitness Mill and spoke to Bernard J***** Jr. about cancelling my gym membership. I explained to him the breach of contract. He provided me with the e-mail for their 3rd party payment service, *** ******* *********, and told me I have to speak with them. I emailed them that same day. -*** ******* ********* claimed they could not cancel my membership because they were not authorized by The Fitness Mill to do so. -I went back to The Fitness Mill on 2/16/24, to speak with Bernard about the status of my membership. Bernard claimed that *** ******* ********* were the ones responsible for cancelling my membership, not himself. He told me my cancellation was pending and that *** ******* ********* was not cooperating. -On 2/22/24, I called The Fitness Mill again for an update. Bernard answered and told me he was too busy. Before hanging up, he suggested calling Alex C******, the previous owner of the gym but could not provide contact info. Then he hung up on me. -My final attempt to resolve this matter was on February 27th, 2024. I went to the Fitness Mill in person. Bernard met me at the front desk and he told me he was too busy to listen to me “complain”. I located another gym worker and he explained to me again that Alex C****** was responsible for handling my contract, this time giving me his phone number. I was trying to get a better understanding when Bernard became overwhelmed and started making offensive comments, mocked my age, and used highly inappropriate language. -Alex C****** confirmed that he sold the business with all its members to Erik Fredsell and Bernard J***** Jr.Business response
03/26/2024
Response taken by phone: He signed a contract with the previous owner and the contract states that there is a processing fee to cancel the membership. He was given the number of the *** Processing as they handle our contracts and payments. They have been informed by ***, according to the terms of he must pay the cancellation fee.Business response
04/03/2024
We are not pursing any cancellation fee for the contracts or pursing collections on the remaining amount. Any cancelation fee articulated to the members that filed the complaint were communicated by *** ******* ********* of which we have no control over.Customer response
04/03/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [The lie they keep telling is they have no control over cancelling memberships to the business that they own.] Regards, **** ***
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.