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ComplaintsforEmerald Heating & Cooling
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had emerald out to my house on 5-30-23 about a issue with my ac unit they told me it was the smart hub that controls the wi-fi that controls the thermostat and I was told that it would be replaced the next day as in 5-31-23 and it is now 6-7-23 and I still do not have working ac in my house and was charged 140.00 for the initial visit for a service callBusiness response
08/03/2023
BBB spoke with a representative of the business who explained that the unit was installed by ******* but that they did not honor the warranty. Emerald initially went out on May 30 to check, then came back on June 10 and completed the work on June 13. The matter should be resolved at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.