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True Energy Solutions, Inc. has locations, listed below.

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    ComplaintsforTrue Energy Solutions, Inc.

    Energy Audit
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This business claimed a NYS energy assessment on my home back in May. I was told they needed a week to finalize my energy report, so that I could make the necessary changes to my house. I called about a dozen times and left 3 emails requesting an update, and every time I call they say it will be emailed to me by the end of the week. They have no longer responded to my emails or voicemails and I can no longer get a hold of anyone when I call. I would like to get an energy assessment from a credible source for my home.

      Business response

      10/04/2023

      BBB spoke to the business and the following was relayed: We will be reaching out to this customer as soon as possible.

      Customer response

      10/05/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Regards, ******* ********
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      The employees of this company left a water faucet running. They left the sump pump unplugged. The water problem wasn't discovered until I got my water bill. That cost me $100 more than I normally pay. I had to hire a plumber to find out what was wrong with my sump pump. He had to pump about 4' of water out of my basement. He found a sheet of plastic with insulation on it on the floor. The sump pump unplugged. Then he found the outlet was not hooked up to the electrical box. $691. I tried to get **** ********* to talk to me and he didn't respond. Would like to be reimbursed. I can't afford to be without this money. Please help and thank you for listening. ***** ****** 

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