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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
12/19/2022, I came home to no heat so I called Belknap Heating & Cooling as they were the only ones to answer the phones, they charged me $118.54 to come out and tell me the problem with my furnace, the technician told me it was my igniter and to call the office in the morning, he told me they charge $151 a hour,. 12/20/2022 I called Belknap Heating & Cooling and they stated they had the igniter and would be out to install it that afternoon, they arrived around 3pm, the technician installed the igniter and the heat worked, they charged me $448.20 for parts and labor, they charged my card $451.31. The part only costs $65 and was told by the technician on 12/19/2022 that they charge $151 an hour, so how does a 5 minute job and a $65 part cost all together $569.85? Please help
Business response
01/18/2023
I have attached his complaint to the AG & Kyle’s reply (Service Director) And the invoices and a copy of the google complaint on our page. The customer was aware part may be obsolete as furnace is 28 years old and beyond life span. Lastly, the customer NEVER contacted us with any problem or issue Just posted and filed complaints. Thanks, Dawn T****** Office Administrator Belknap Heating & Cooling IncCustomer response
01/18/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ****** ******** I would like a detailed receipt showing what the part and labor costs were, current receipt does not show this.Thank You,****** ********Business response
02/07/2023
BBB spoke to Dawn at the business and the following was relayed:
The invoice reflects the accurate bill as this was a flat rate job and price that included the parts, service time, and travel time. The customer was given the flat rate price the following morning after the diagnosis and approved it prior to our completing the job.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.