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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have recently ordered a custom controller and after about 2 months the controller stopped working. Also with the controller I have also purchased a warranty. I have tried calling them many times and have sent multiple emails to the company and got no response at all. It’s been around a 2 months of me trying to contact them and I have yet get a single response. Now I’m starting to wonder if the warranty is fake.
Business response
03/23/2023
Hi *****, thank you so much for your purchase and also for your email. We're very sorry to hear about the controller not working correctly. We would welcome you to send the controller in for repair. Additionally, we're happy to provide you with a prepaid shipping label to use when mailing the controller back. According to our records, we received an email from on on March 13th @ 10:46AM EST which was promptly responded to by our staff at 1:28PM EST. Can you kindly confirm you received that email? We want to ensure you're able to receive future communications including the prepaid shipping label. Again, we apologize for the inconvenience and we look forward to getting the controller repaired and shipped back to your home ASAP. We look forward to hearing from you soon. Thank you, Collin H.Initial Complaint
12/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a custom **** Series 2 Elite controller as a gift this past Christmas. Within a couple of months the controller stopped working properly. I contacted Custom Controllerz and sent it in for warranty service. It has now been more than 7 months and I have not received the replacement/repaired controller. I have contacted them many times via phone and email, but they are not responding.Business response
01/24/2022
Hey *******, thank you so much for your purchase and also for your email! We're terribly sorry for the delay, and thank you for bringing this to our attention. Your order has been located in our office, and the controller has been repaired. Currently, the controller is prepping for shipment back to your home. The FedEx tracking number will be: ************. I would anticipate delivery of your item by 1/28/2022. Please let us know if you have any further questions or concerns. We're happy to help, and thank you for choosing Custom Controllerzz. Thank you!
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.