ComplaintsforCarstan Construction Corp.
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We contracted Carstan last March to do siding, windows and doors. We had used them before and was very satisfied. So trusting them we decided to use them again. The work began in May with was fine. The siding and windows were done by early July. As of today 12/8/23 we still do not have the doors. We've been more the patient about this but they have not acknowledged any of our inquires. We have called and ***** kept saying he would get back to us (nothing). Now he doesn't even take our calls, we leave messages and I have even texted & emailed the business. Not one person has gotten back to us. At this point all I want is a refund for the doors and we will find someone else to install. Please can you help us?!Business response
01/10/2024
I've been in touch with this customer that I did work in 90s and summer of 2023 I let them know the hold up on doors and if I have to I get call log of there home and cell numbers in December they claimed to cold to install doors and wanted a refund we work all year never heard such a thing plus we can't control delivery of doors we can't install if we don't have them.Customer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
First of all we've been trying to get in touch with Carstan for over a month and have gotten No response. I also find it hard to believe that the door company has been back ordered for almost 9 months. And has a side note, they were building a new home while doing ours and it seems they were able to get their front and side doors no problem.
I would really appreciate someone from Carstan to get in touch with us. Preferably not **************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.