ComplaintsforAdventureland
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Complaint Details
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Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Our son had a 5th grade field trip at this park. It is not a big park like ************ , its more like a *****************. They charged my wife and I $67.00 (a full days ticket worth). We were not able to do anything at their park. They over booked 5 schools in a 3 hour time period.We waited on rides with our kids for a least an hour, we were able to do 3 rides and **** in the food courtto try and attemptto eat, that line was an hours worth of waiting. Way understaffed to have so many schools and not even give a refund because they blamed it on Covid why adults have to pay for a fulls day ticket to just stand around.Business response
06/14/2022
Hello--thank you for your feedback.
Adventureland's admission policy was put in place last year, and for the safety and enjoyment of all of our guests, Adventureland will continue to be an admission park moving forward.
Due to the state testing schedule, park schedule, bus availability, and many groups not including adults and chaperones in their initial numbers, we had a busy group day when you visited. We did block out dates for group bookings in April in an effort to curb the number of guests arriving at the same time. We are taking steps to alleviate group days like this in the future and we have been speaking with the group leaders from the schools about different options and solutions moving forward.
We apologize that you and your family did not have the experience you anticipatedas Im sure you can agree, this was not your typical experience at our park.
Thank you again for your email.
Sincerely,Adventureland
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.