![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTony Scott Automotive
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called the shop in early August for an appointment to have my brother’s car checked. It isn’t running properly. The guy who answered said they were real busy but we could bring it in on Aug. 17 (2-2.5 weeks). We had to have the car towed there. Car brought there and to this date no diagnosis of what is wrong with it. He’s supposed to see what’s wrong with it, and let me know so we can determine if it’s worth fixing. I have Called several times and was promised it would be looked at and Tony would get back to me with information. I stoped at the shop a couple weeks ago and Tony wasn’t there but the guy at the shop said Tony would call me later. I stopped there on Friday Sept 8 again, and the owner apologized and said he’d look at it and call me that evening. He has not called. My husband stopped by on Tuesday, Sept 12, and was told he would call me that day. No call. I called later that day and spoke to brother-in-law who said Tony wasn’t there and he would have him call me. No call. I tried calling today and voice mail is full and can’t leave a message. He will have the car a month on Sept 17 and he has not given us the courtesy of a diagnosis or an apology for taking so long. This is unacceptable and if he doesn’t want to look at the car he needs to tell me. I am happy to bring it another shop as I no longer have confidence I this auto shop, I’d like to have him pay for a tow to an auto shop of my choice. Any assistance you can provide would be appreciated. He gets good reviews on line but I can’t imagine a shop surviving if this is how he treats his customers. One review I saw seemed to have the same issue as me. My brother is handicapped and I have to advocate for him. Thank you.Business response
09/21/2023
Hello, we are currently working on repairing the vehicle now; Tony has spoke to ***** and she was informed that we were behind schedule because we are short staffed and then the parts that were required to fix the car were on back order nationwide. These parts are dealer parts, if the dealer does not have them we can not outsource them from our other suppliers. It is now on our lift and we are working promptly to repair it. Todays date is 9/21. If ***** would like us to stop working on it we will gladly stop the repairs and have it towed to another garage. Before we go any further, please inform us. When Tony spoke to her earlier this week and updated her that he was moving forward with the car we were unaware she wanted to have it towed to another garage. They have been customers before and we have always taken care of her brother so this is a shock to hear such a negative review. If the garage number does not answer please feel free to contact us via email or cell. *********************************** *** ******* ** *** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.