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          Pinnacle Air Conditioning & Heating has 1 locations, listed below.

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            Business ProfilePinnacle Air Conditioning & Heating

            Heating and Air Conditioning

            Contact Information

            5 Ivory Ct

            East Northport, NY 11731-6331

            (631) 661-0573

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Pinnacle Air Conditioning & Heating is a  full service air conditioning and heating contractor.

            Business Details

            Location of This Business
            5 Ivory Ct, East Northport, NY 11731-6331
            BBB File Opened:
            6/26/2007
            Years in Business:
            25
            Business Started:
            3/22/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Ms. Jennifer Brule, Owner
            Contact Information

            Principal

            • Ms. Jennifer Brule, Owner

            Customer Contact

            • Ms. Jennifer Brule, Owner
            Additional Contact Information

            Fax Numbers

            • (631) 649-4089
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/24/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            We had been having problems with ac upstairs. We had pinnacle come to the house and they installed a new thermostat. Within 2 months, we were having problems with the ac. Sometimes it would work, sometimes it wouldnt. We texted and put in several calls to the company requesting they return to see what the problem was. They refuse to return our calls. The one time we were able to get someone on the phone, they hung up on us (we just asked when they could schedule us in so we could resolve the issue) We have been living in an 85 degree home many days. It is not right. They started a job and refuse to finish it properly.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mathew G

            06/28/2023

            Pinnacle from ************** came recommended by friends but our experience was terrible. These guys recommend AC units that are sub par and break down after two years. The workmanship is also questionable as a brand new AC system shouldnt break down as much as it did. These are not professionals. They are amateurs. Hoping this review helps other stay away from these guys. Sorry to say but this is exactly the kind of headache we were trying to avoid. I hope others have a better experience with installers who actually recommend and install quality products.

            Pinnacle Air Conditioning & Heating Response

            07/05/2023

            This home owners review is a lie. after 2 years of the systems working properly, he reached out well after business hours on a Sunday, blaming and ranting, when i tried to see if i could potentially trouble shoot over texts he continued to blame us for what could have potentially have been a switch accidentally turned off a tripped breaker, dirty filter, thermostat in program mode or a number of other minor things that could have saved him a costly trip out to his home. he continued to insist we come to his home and refused to take any steps to solve any problems on his own. we agreed he refused to supply a credit card and insisted that we were at fault for what we still have no idea. He started an argument with the owner and said he did not want us to come to his home we have not heard from him since that conversation.

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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