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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
End of July 2021 entered into a "cabin only" lifetime (capped at 80 years) camping membership with Alleghany Moutain Resort at Rainbow Lake in East Otto, NY which was paid in full (around $11,000) within months to avoid the high interest of the credit card they immediately set you up with. Along with this there are yearly maintenance fees of about $200. Booked a 3 night stay for Memorial Day weekend 5/27/22-5/29/22. By the evening 5/28 I had a line of bites going from my pinky to my neck on my left side and just a few on my right. I checked the sheets and found 4 bed bugs. One that I killed and 3 that I bagged to show the office. I called the security gaurds office as soon as I realized what we found at midnight and they said there was nothing they could do until the office opened in the morning at 8am but someone should be in there around 7am and be left the information to give me a call. I waited until 8:15am, no one called. I called and Michelle answered. Said she was waiting for a more reasonable time to call. That she was actually going to walk over but was waiting for a more reasonable time. She almost immediately started telling me that they have had bed bug issues in the past but thought they had it taken care of. Supposedly new matresses were brought in and our mattress was checked throughly including by her before the stay. She offered to refund our entire stay. I asked that they cover the bedding too since we couldnt bring that home, She agreed. After leaving I found over 30 bites, went to urgent care, missed work, etc. I called a few days later and said I wanted to cancel the membership for a refund. They came back with upgrading my membership to full camping. But we dont tent camp or have an RV. Then a few weeks later she said they were going to start providing the linens for the cabins and offered a free week stay and would call me back in a day or so. That was 6/12 and havent heard from her since. I have left several messages.Business response
07/27/2022
The business has responded but has requested that the details not be published.Initial Complaint
07/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Entered a contest an an RV show to win one week of camping and 100 gift card. We won (apparently everyone does!). We were invited to come see the place to claim our prizes and were conned into a membership that cost TEN THOUSAND DOLLARS! They said it is not a time share, but in fact it is just that. We were never told we had 3 days to get out of it. When we tried, we were told no. After speaking to other unhappy members about being over sold and over crowded that was it for me. They just advertised this offer through **** *** on ********, which will bring in likely hundreds more members at $10,000 each causing more over crowding. They had no power or water the 4th of July weekend. No generator? They have amenity issues one after the next. This membership is geared toward RV owners. We are TENT campers currently so we were mislead from the gate. On their ******** pages, they remove negative comments and on their BBB page, the one comment they have is by the manager of the place, Shirly, and she told me she was directed by the BBB to post this review. They are deceiving the public and only care about money. I reached out to Shirley for assistance selling my membership and was ignored. I can transfer this to someone but they would have to pay a fee. Just reimburse me for even HALF of what I paid and let me out of the contract and sell it to someone else. They use sales tactics that pray on the weak. I am not going to stop fighting this.Business response
07/28/2022
The business has responded but has requested that the details not be published
Business response
09/26/2022
The business has responded but has requested that the details not be publishedCustomer response
09/26/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.