ComplaintsforMobile Garage Services

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I needed 2 garage door openers and called ************, thinking this was the number for Precision Garage ************* On April 10, 2024, *** arrived at noon and quoted me a price of $2350 to install two Liftmaster units which he had to pick up at the warehouse. He returned about 20 minutes later and began working. At approximately 1:30, I went into the garage to see the progress. *** had already installed one *********** unit. When I told him I had ordered Liftmaster, NOT ***********, he explained they were the same thing. I stated they were made by the same company but were different brands, Liftmaster being the better, more expensive brand and the one I requested. He kept insisting that *********** was the same thing and was all I needed for my garage doors, so I decided to go with *********** since one unit was already installed. At this point I questioned whether the boss he kept speaking to in a foreign language was the owner of Precision Garage ************ or if his boss perhaps owned a franchise of Precision. He affirmed it was a franchise. After installing units I had not ordered, *** couldnt get the key to work which would release the electric door opener in case of an electrical outage, couldnt sync the opener with my iPhone, couldnt sync my car remote with the units, couldnt get the light on one of the units to turn off, and said I didnt need garage sensors! After speaking with his boss ***, I said I would withhold $150 until someone came to fix the light that wasnt working in the one unit. I also deducted $350 for the 15 year service warranty as I did not wish to do further business with them. I called Precision the next day to file a complaint and was told they had never sent someone to my house! A Precision technician, *********************, came that day, removed the improperly installed units, and installed Liftmaster units. ***** also located the *********** sensors, which are required BY LAW to be installed, in the ceiling unit by the motor!

  Business response

  05/08/2024

  Im seeing that she is complaining now about the service however she took off $500 for the issues that she said she saw, which was more than generous. I told her about the companies *********** and liftmaster falling under the same parent company, which is completely truthful. About the sensor issue she saw that the motor is a smart motor and when it feels pressure it immediately will come up. In addition, the issue about her car isnt something our company deals with and isnt part of installation, she did not make that clear that it was a necessity for her to connect her car. Lastly, the issue of her phone not connecting is because their WiFi isnt strong enough and isnt something the garage door company should be dealing with.

  Customer response

  05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Please see detail on letter attached.  The owner's reply is completely false as detailed.  I require an immediate refund of $1850.  Nothing was installed properly or in accordance with federal law!!  The owner may pick up the garage door openers.  I had another company properly install the correct garage door openers.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

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