Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Super Service Center has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Super Service Center

              6600 Joy Rd East Syracuse, NY 13057

            • Super Service Center

              6891 E Genesee St Fayetteville, NY 13066

            Business ProfileSuper Service Center

            Major Appliance Services
            Multi Location Business

            Contact Information

            6600 Joy Rd

            East Syracuse, NY 13057

            Visit Website
            (315) 446-2898

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Super Service Center has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Super Service Center

                6600 Joy Rd East Syracuse, NY 13057

              • Super Service Center

                6891 E Genesee St Fayetteville, NY 13066

              Location of This Business
              6600 Joy Rd, East Syracuse, NY 13057
              BBB File Opened:
              6/27/2016
              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/12/2021

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On Today's date 10-12-21 @ 9:15am, I made a follow up call to this company. They never answer their phones, and today I asked to speak to the manager Bob regarding my washing machine. I have been without use of my washing machine since September 7, which is when I placed the service call to *****. ***** contracted with Super Service Center, who ordered the wrong parts, the technician cracked the front cover, so I'm left without use of my machine.On the next scheduled visit, he canceled due to personal reasons, now this is week three without my machine. Week four, which is today, I called and was told the part did not come in. I spoke with Bob, the manager and he was the rudest, most unprofessional person ever, then he hung up on me. I called ***** and complained. I do not want them to service any of my appliances in the future. They are unprofessional, rude, and don't know what they are doing at this business. I would not recommend them to anyone. Claim# **************.
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Linda M.

              10/22/2021

              I scheduled an appointment for a whirlpool washer to be repaired under a home depot warranty with this company for 10/21/21 between 9am and 5pm. After waiting all day, nobody showed up or bothered calling. I called them at 5:30pm and left a voicemail. Someone from the company called back the next morning and spoke with my husband. The caller told him that no appointment was scheduled. My husband told him that there was an appointment scheduled and expressed his dissatisfaction. The caller told him that he didn't like his attitude and said he was going to cancel him. I would like to know how he is going to cancel an appointment he claims never existed in the first place. I called home depot protection plan back and confirmed that I definitely had an appointment scheduled for the day before. I told them what had happend and expressed my disappointment and I asked them to do their best to find a different company to schedule my repair with. I told them I will wait and go to a laundromat if I have to.

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.