ComplaintsforFayetteville Dodge
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i brought my truck in for a radio repair.on july 11 2023.they fixed the radio,but the damge they left behind on my dash.i did report it the next day to management.but i still have not heard from them(July14 2023)Business response
08/14/2023
Response taken by phone: When the customer contacted us we reviewed the camera footage and it showed that the mechanic was working on the opposite side. David F******, the service manager, contacted the customer and asked him if he had tried to work on this and he said that he did.Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Absolute unprofessional business. Had work done on my vehicle and kept getting told over and over they needed another part and "ordered" it. I keep getting the "it will be done by tomorrow" answer yet tomorrow comes and sure enough, it's not done. Can get absolutely NO help. Please avoid this dealer at all costs. I have never seen a service center this bad.Business response
05/02/2023
My name is Chris A****** General Manager here at Fayetteville Dodge Ram. I was made aware of this customer's complaint when they left a 1 star review on google. I was able to make contact with ******** Lee to address his complaint and apologized for any miscommunication he was receiving and told him I would get to the bottom of what's going on with his vehicle. So we have been experiencing parts being on back order and told certain dates that they would arrive to be then told by the distributor that parts would be pushed out even further making our job more difficult as we tell customers things would be ready based on dates we're originally given. So we've changed out process to let customers know it would be a day to weeks so the customer is prepared if this situation does happen. After talking with ******** and my service department I was told his parts were finally here and that his vehicle would be done by Friday April 28th. I first spoke with ******** Wednesday April 26th and we had his vehicle ready to be picked up 1 day earlier than I promised and that was Thursday April 27th. I personally met with ******** and apologized again about any miscommunication and to feel free to reach out to me anytime in the future if he decides to do service with us again. I also explained if a future problem ever arises and he's not happy to ask for a service manager or general manager because we were not made aware that there was a problem until we received notification of his google review, but responded within hours. ******** seems to be happy now and I even followed up with him about his BBB complaint and he told me he updated you as well. Any questions feel free to reach me at ***** *********
Sincerely,
Chris A******-General Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.