Business ProfileforRomano Toyota

See attached PDF, WO on car. I have had this dealership's service department work on this car with no issues until now. With reference to a “Repair Order Detail” acquired on 11/14/22 from the Romano’s service department, it shows on 3/10/2022 the car was serviced with mileage out of 178,770. During this time technician “A67” performed a multipoint vehicle inspection resulting in repair work totaling $4,246.38. On 3/30/2022 with mileage in of 179,853 an appointment was made to determine the cause of an indicator light, ABS/TRAC/BRAKE TIRE LIGHTs being on. Technician “A67” was the mechanic working on the car. A quote texted from Ron was received recommending the rear left wheel bearing, Wheel Bearing wheel sensor, wiring harness left rear E-Brake cable, E-Brake shoes, rear baking plate and hardware. Ron’s recommendation was to replace the right side as well. Total estimated repair cost was $3249.70. (TM-3/30/2022, 10:30 AM) I declined the repairs and requested the car be returned so I can get a second opinion / quotation. When picking the car up nothing was mentioned of cut e-brake cables or missing hardware from the left and right rear brakes on this vehicle. Nor were there any parts in the vehicle when I picked the car up. I continued driving the car with no indication lights code C1467 on or noise from the left wheel. On 10/26/2022 with mileage in of 190,326 an appointment was made to replace rear calipers, rotors and acquire a NY State inspection for this vehicle. I asked the repair center for a quote prior to performing all work. I received a call from the secretary making me aware of the E-Brake Cables were cut and E-Brake hardware missing. (Pictures are available upon request,) To date, I have spoken to Mike Abby, GM and Josh Rushlow, Service Manager who continue to say they have done nothing wrong. To date, I have had to replace the missing E-Brake parts and I am still waiting for for the brake cables to be shipped, expected deliver April 2023.