ComplaintsforHeron Mechanical
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My story I try to find a company to install a hud system in my restaurant some advice me about Heron Mechanical the owner Jay R***** I called him he came to me he give stamens to sing it and I baid him $17000 in04/04 2024 to bay retrial until that date he keep said next but he never show upBusiness response
07/09/2024
Response taken by phone: The start date on the project was June 17. The deposit was for the equipment which has been delivered and have begun work on the project.Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid Jay Rodman $12,768 in August 2021 to upgrade the motors of three fans in my commercial kitchen as well as install a 5 ton HVAC unit on my roof. After hearing numerous excuses, it was very obvious that he was not going to finish the work or even bring the materials that I paid for to the job site. I've mailed certified mail, called him, and even I've had to return an attorney to collect back the money that is owed to me. It was obvious that he took my check just to put in his pocket and never return to finish work.Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On September 1st 2020 I signed a contract with Heron Mechanical aka Jay Rodman to replace mt existing exhaust systems at my store, ******** *******. The contract price is $21,980.00. On September 3rd 2020 he had me pay $17,480.00 "for materials ". At that time we set an install date for November 29th and 30th. In mid November Jay called to say that the materials he ordered arrived smashed so he had to return them and place another order. They day before work was supposed to start I called him to make sure we were set to start and he did not answer any of my calls.. on November 30th I received a fax from Jay saying that his wife tested positive for covid-19 and he had to quarantine. After that I made numerous attempts to contact him to set a new install date and no response at all. In January one of the times I called him I asked him if he could at least deliver my materials. When I finally got ahold of him we set a date for February 6th to have some of the materials delivered to my store. He did show up that day some of the materials but not all of them. After that I contacted him in the spring but again, no answer to any of my attempts to contact him.i have called, emailed and sent Facebook messages. I heard nothing from him. Finally I contacted my attorney and had him write him a letter asking him to let me know his intentions on September 10th 2021. Jay did email me and we spoke on the phone. We then set a new date but again nothing from him at all. I am now having issues with local code enforcement because my equipment is falling. Code enforcement also informed me the Jay never even filed for a permit back in November of 2020, so he had no intention on doing the work at all. I would like him to contact me and tell me when he will be completing they work we signed the contract for and actually show up!Business response
02/14/2022
Response taken by phone: We delivered the materials but were not able to do the installation under his time constraints.
The deposit covered the cost of the materials. He did not pay for the installation.Customer response
02/16/2022
First we both agreed on the first install date. On that date he said he couldn't do the installation because of COVID-19. However, he did not file for any permit so he had no intention on starting then. All of the other times that we tried to scheduled with him we were happy to comply with any of his times because we needed the project done. However, he would never return phone calls, emails or messages.
As for the materials that were delivered, I have attached a copy of his contact checkmarking the materials that was delivered in Feb 2021. There were only 4. There are still 5 items left to be delivered.
Per his contract the $17,480.00 he had me pay up front for "materials and Fabs" have not all been delivered.
I either want him to start and finish this project with all of the materials agreed on or deliver the rest of materials and fans per his contract.
Thank you,
****** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.