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Find a Location

CNY Fence and Sheds has 1 locations, listed below.

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    Business ProfileforCNY Fence and Sheds

    Portable Buildings

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7101 Kirkville Rd, East Syracuse, NY 13057
    BBB File Opened:
    4/16/2018
    Years in Business:
    7
    Business Started:
    3/3/2017
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    07/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On March 16, 2022, we emailed CNY Fence & Sheds to move approx. 40' of existing fence (and gate) and approx. 30' of new fencing. On 3/22/ 2022, I emailed a followup request. On 3/22/2022, we received an email from Samanta stating they start back up on fencing in April. She was going to let Ron know of our request & will set up a time to come out and get a new measurement and quote. On 3/24/2022, we received an email from Samantha stating Ron had a chance to review the information and provided a general quote. On 4/13/2022 Ron came to our house to measure and provided a firm quote. On 4/14/2022 we drove to their office to provide a cash deposit of $1,075.00. We were advised this would be done before Memorial Day 2022. There were delays. On 6/16/2022, we emailed asking to make sure we were scheduled for the week of 6/20/2022. On or about 6/22/2022 we received a phone call from Samantha they were sending it out to DSNY for locating any underground utilities and they would be here to dig the new post holes on 7/72022 and would return on 7/11/2022 to complete the job. They did not show up on 7/7/2022. On 7/7/2022 Samantha emailed to say she would give us a call on Sunday 7/10, 2022. They were "running with one crew right now and with the rain this week and the holiday the schedule is a nightmare. I will talk to you soon with an update." Did not hear from Samantha on 7/10/2022 and I emailed her 7/11/2022 asking her to contact us. On 7/14/2022, I again emailed Samantha asking her to respond to our 7/11/2022 email. On 7/18/2022 I emailed Samantha asking for a response. On 7/21, 2022 I emailed Samanta asking for a response. On 7/14 or 15/2022 we drove to their location at approximately 11:00 am. No one was there and the door was locked. Attempted numerous phone calls throughout this entire process have been made with no response (leaving voice mails or having to hang up because their 'mailbox is fulll') We are being totally ignored. Can you help?

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Justin B

    1 star

    04/14/2023

    Problems from day one. Didn’t install posts correctly, not square to house, sections are all different lengths between posts, had to move the gate three times to make work, didn’t have enough fencing so had to wait months to finish, then installed last so poorly promised he would schedule me to come back and fix…then never returned another phone call despite being told I would be out on schedule to come and fix. Ron also took a friends deposit and never showed up. I hear he’s running another company now. I would NEVER trust him or any company that would have him.

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