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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
10/12/22 PAID $10,051.37 I went to Allied spring for them to change a Trunnion stand replacement for a Mack truck they quote me to change all parts to replace the Trunnion stand they didn't change these parts they over charge me for parts and did not let me provide the parts. I call Julie about it she let me know that she is recording the conversation she admits that she has parts that didn't go on the truck and want to send me only $237.00 when they over charge $5000.00. They over charge me for parts and labor and i need my money back that a criminal act they should not handle customer business in the future with no other company. All the parts they bill me for i need a refund.Business response
11/29/2022
Details concerning this complaint are attached. VP of Allied was on-site at the time. Notes are included by the front desk manager. Billing invoices and quotes also attached. Please note that Mr. ****** was threatening and verbally abusive to our staff. Allied did not overcharge for any part or labor cost. Mr. ****** was actually given discounts and provided with extra services to appease him and calm the situations. Several witnesses were on-site to hear his manner. Thank you for your time and please reach out should you require any additional information. Jodie C********, President and Owner. Allied Spring & Suspension
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Contact Information
6800 Manlius Center Rd
East Syracuse, NY 13057-2924
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.