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ComplaintsforEcho Life Spa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The issue is regarding a purchased gift card in June 2023 by my teenage child who bought me a gift card with their own money for my birthday. It was a $100 gift card. just shortly a month an 1/2 later the business closes with no heads up of the business closing. I did reach out to the owner in regards to the issue with no response back. I was trying to find out from the owner if the card can be valued else where since with their gift card they are good up to a 1 year use from the time of purchase. I just see this as the business steeling money with selling a gift card and then closings very shortly after selling the gift card.Initial Complaint
09/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I had a $200 gift certificate that "does not expire" I intended to use on a July 31st appointment. Appointment was canceled, no problem. I received emails from the company, the last one being 8/3 for an event. I went to reschedule, and without warning, the business has closed. There was no communication about closing to provide a chance to utilize services that had already been paid for. Their social media, website, email, and phone are all useless now. This is incredibly shady, and at the very least I want to make this slimy business practice known.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.