Customer ReviewsforNYCM Insurance

Contact the Buffalo FBI, NYCM is defrauding their policyholders when they refuse to meet contractual obligations,underpay, refuse to pay claims that they are contractually obligated to pay, keeping premiums, keeping deductibles, failing to conduct due diligence and proper investigations, making false statements, falsifying documentation. Their lawyer made false statements to the police and is being reported to the attorney grievance committee. The FBI eagerly took my call and their CEO info, I explained the letter I sent to their CEO however their CEO never bothered to respond, I explained the false statements their lawyer and adjuster supervisor made to local police and I was able to prove it, I explained how NYCM is defrauding elderly on fixed incomes and minorities who are poverty stricken. NYCM took 100% liability for their drunk driver that caused extensive injuries however they are purposely retaliating and committing fraud, refusing to send proper documentation to the bank for GAP insurance payment. Two additional car payments have come out of the elderly 80 year old victims account and NYCM is purposely neglecting to send proper documentation. The DOJ and NY attorney general are also being made aware.

Did cover me for my rental and charged me after I cancelled the policy.

I was told I would get my refund...I'm tired of these people with their nasty attitudes...that was my rent money that they took after I already made a payment...I'm tired of these people talking down to me and I'm going to cancel my policy and go somewhere else

Unfortunately I’ve had 2 separate basement floods (about a year apart from each other) because my neighbor has been negligent of his property for the past 4 years. When I called NYCM they told me none of this was covered. Most recently, I receive a letter in the mail saying that they are NOT renewing our policy because of said floods. The biggest issues with NYCM is 1) they didn’t even pay out ANYTHING for either floods. 2) Neither flood was my family’s faults and yet we are being penalized for it. So it is very frustrating. Additionally, later on I found out from an insurance adjuster that both floods could have definitely been covered by my insurance. We could’ve gone after them. This insurance company is greedy and really isn’t out to help their clients, just to collect money.

On January 16th, 2024, a driver insured by NYCM collided with our property, resulting in significant damage to our yard and mailbox. We promptly filed a claim on the same day of the incident. However, nearly two months later, we are still awaiting reimbursement for the relatively minor damages we reported. This delay persists despite our repeated efforts to follow up on the matter.

Truly the worst experience I’ve ever had with someone else’s insurance. The amount of money they have made me shell out because of THEIR policy holder hitting ME & being 100% at fault. AWFUL customer service. Down right awful. Their wait times are an hour plus right now to get through for even basic help. That’s not an exaggeration. Can’t ever get a hold of anyone. If you “leave a message for a call back” you’re going to have to hound them down when they don’t call you back ever. The “examiner” assigned to me took her phone off the hook at 3pm on a Monday. I never got a call back on Friday when I initially called. From 3-5pm, it said she had “stepped away or was working with another client” for two hours???? Insane service. Horrible insurance company to even work with from the other side. Would never suggest them to anyone & I never want to have to work with them again. Truly. It was a nightmare plus. By the way— I’ve been dealing with them for nearly five months over an accident that happened in November. FULLY their policy holders fault. I wasn’t even moving. Including not having a car to get to necessity things such as work, groceries, etc. They don’t give a crap about service or how they’re inconveniencing other peoples’ lives. I live in the country. I NEED my car & I need a reliable rental that I don’t have to pay out of my own pocket to have. Which they are trying to charge me out of pocket since I live in upstate NY & everyone has been backed up. That’s not my fault. At all. Just like it isn’t my fault your policy holder hit me. So I shouldn’t pay out of pocket for something YOUR policy holder did. If they’re such an issue to you, maybe you should drop them instead of making other people deal with them. Thanks for literally the worst service I’ve EVER experienced with any form of a company. It’s terrible. Should be negative one star.

If I could give -stars I would. Last year I was in a small fender bender, a woman backed into me and she declared fault then and there to the insurance company (hers and mine). It took 3-4 months of back and forth with NYCM because they had wanted ME to pay my deductible instead of communicating with the woman’s insurance company to get the money for repairs. The entire process was long and much more complicated than it should have been (only about $2,000 worth of damage to my vehicle, none to the other party). I had to initiate every single phone call and update because I went 2 weeks without a single call, email or text. Also I was told when I did get ahold of somebody (I was on hold for 2.5 HOURS) that the person handling my case was on vacation, I’m sorry WHAT THE ACTUAL HECK!? For a company that’s supposed to be “there for the customer” the customer service was horrible. Now 8 months later I am up for renewal and they’re raising my monthly payment because of that accident. Considering all this is happening with a FENDER BENDER I am terrified if something more major happens because this company will NOT take care of what needs to be done

The worst experience I have ever had with an insurance carrier.

This company is terrible no wonder they have 1.44 stars. The worst customer service ever. Filed a claim for a simple windshield replacement as I have a policy that has full glass coverage. They clearly don't know how to read or they are incompetent because they said they are having trouble verifying when it's right there in BLACK and WHITE. No one was willing to help only pass the buck and this is completely unacceptable. HORRIBLE HORRIBLE insurance company! DO NOT USE