ComplaintsforWoodlawn Court- Homestay in Elmira
Apartment Rental Service
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Complaint Details
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Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would like to get right to the point I moved into this apartment in 2014 and have live d here ever since with my 2 children and myself…everything was good at first fairness,rent ,cleanliness just a few personal cleanliness issues with the apartment at first but I have always had OCD so I know I can be a little over the top at times but when it comes to my child’s safety I don’t care whose feelings I HURT! I witnessed yrs ago a friend of mine have black mold in her house and almost die from it because of living among it and it damaging her lungs….there is black mold everywhere,so far they have repaired a few items such as toilet, stove and refrigerator and everytime it is removed (the broken one) and replaced with an equal to worse or more worse item then was in it to begin with ( mind you from another used and filthy vacant apartment not going to buy one from ****** hardware or ***** MIND YOU) I am late every month on rent due to me being a single mom that works a minimum wage job at a fast food restaurant and never have all the balance among the 1st of the month arriving that is due for my bills so I always accumulate a late fee that’s an extra $25 -$50 I give every month + rent amount given to landlord if u ain’t putting it back into the housing where are u putting it and get this they took all washer and dryer hook ups out and I got an eviction notice during the late last months of the pandemic so u mean to tell all your tenants “ we need your money and screw you and not turn around and put it back into your apartments to improve the apartments every month but u demand more and more and give less and less every month …ya’ll got some NERVE!!!Business response
07/06/2023
BBB spoke with the company and the following was relayed: The tenant expected to have brand new equipment. We recycle here. It's better for the environment and more cost effective if we do a nice used one. She is behind on her rent. She never put in any work orders for anything. She does not have black mold, she has some mildew that we took care of and we will continue to take care of that.
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