ComplaintsforApgar Construction

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I contacted Apgar Construction through ****'s list and they came to do an assessment, telling me they would give me a better rate if I did not go through ****. They then provided me with a materials quote, requiring the cost of materials up front. After being paid for materials they never showed up to do the work and have stalled in refunding my money. I have recieved confirmation from the supplier that the windows were never actually ordered.

  Business response

  12/01/2022

  Customer was refunded. 

  Customer response

  12/02/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am still waiting on a full refund.    Regards, ***** *******  

• Initial Complaint

  08/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  In the fall of 2021, D Apgar construction was hired to replace the roof and gutters, along with gutter guards on my garage that was damaged by a falling tree. This was an insurance claim (********* insurance). Apgar construction did replace the roof and gutters, but did not replace the gutter guards. Apgar construction told me that they had to order the gutter guards and would complete the project in the spring. After repeatedly calling Dave Apgar to have the job completed, he did finally send a crew to complete the gutter guards in the summer of 2022. However, I let Dave Apgar know that the gutters were leaking. Dave told his crew to wait to put the gutter guards on until after they were able to fix the flashing. I repeatedly have called Dave to ask about when his crew would be back, but they have not finished. In March of 2022 I entered into another contract with Apgar construction to have a roof put on an existing front porch. The total cost of the job was $4800. Apgar required a downpayment of 50%, which I paid in cash in March of 2022. Apgar stated that the job would start in June of 2022. After many attempts to get the job started (texts, emails, phone calls), I decided to cancel the project. This took place after two months of the job not getting started. Dave Apgar agreed that due to his inability to complete the project, he would refund my money. However, when he delivered the refund check, it was for 1128.18. Apgar stated that he needed to return purchased materials and would refund the remaining $1311.82 in a couple days. This took place on 8/12. Again, after many attempts to contact Dave to retrieve the $1311, I have been unable to reach him, despite multiple phone calls and texts to Dave Apgar and his father, Dave Apgar, who is also an owner of the company. I am requesting the full refund of $1311 (or $2440 if the check doesnt clear as well as completion of the garage insurance claim.

  Customer response

  09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The consumer contacted BBB and indicated that the matter had been resolved.
  
  Regards,
  
  ***** ******
  
  
  
  
  

• Initial Complaint

  06/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We entered a contract with Apgar Construction on 11/11/2021 for the replacement/repair of a property that we had acquired for ******* ****** ******* *** *********  We paid a $6600.00 deposit at the time of contract signing. The timeline given verbally upon the receipt of the deposit and signed contract was completion by January 2022. Minimal work to no work was completed in this timeframe and upon us reaching out in January, were met with a number of excuses (Poor employee attendance, COVID, weather, etc.) and a new timeline of completion by March 2022 was given. Upon the coming and passing of the end of February 2022 with no work completed, we again reached out about this project as we could not move forward with other rehabilitation (we function on a tight timeline with minimal wiggle room). We had a difficult time getting a response from the owner, David at this time and eventually I reached out via email to let them know that we would like to discuss canceling the contract as we have to get the work completed to be able to move forward. We were again promised that the employees were spoke with and the completion was a priority. On several occasions we were told that staff were on their way to the site but never showed up. By April, we formally requested to cancel the contract and they asked us to allow them to continue with a deadline of 04/22/22 to complete the work. At the end of this time, a meeting was scheduled, at their request, on the site to assess the work. The owner, David, agreed that work had not been completed and agreed verbally to cancel the contract and return $6000 of our deposit (we mutually agreed to pay them $600 for any work/materials they had invested since the inception of the contract). After this meeting, David emailed me and said that they were speaking with their attorney and would be in touch. We requested that the deposit be returned by 05/06/22, which has not been done and no further communication has occurred.

  Business response

  07/14/2022

  We performed more then 6600$ worth of work there before Emily decided to cancel the contract. Which is fine but we still should be paid for what was performed. Tearing off 15 sq. Tearing down a chimney. As well as 2 emergency tarp jobs and buying some materials. Unfortunately Emily doesn’t want to acknowledge that part. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩