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ComplaintsforSparkle Clean Laundry and Dry Cleaners
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went there to wash my laundry.the detergent dispenser was dirty.i used 3 of the 6$ washers for bedding 1 sheet set and 1 comforter in each. I used smaller washer for my clothing and towels.when my bedding was done i put each load in separate dryers. When my bedding was dry i pulled them out and they smelled like burnt rubber and spoiled milk.i started too wash them over again and went to get a worker 1st so she could smell them. She really was oh they smell like burnt rubber and candy. I informed her i really didn't have the time or the money to do all this over again. She turned and walked away. No apologies nothing. The owner showed up so i informed him of this he apologized no offer to refund any money or to wash them over for me i informed him it was ridiculous that i weren't there with 40$ to walk my things and was leaning with 10$ and stinky dirty bedding. I'm on a fixed income plus no vehicle i rely on others to take me so going back to wash them and coming up with the money.Business response
12/29/2021
BBB spoke to Mark at the business and the following was relayed: The customer called and I went to the location. When I arrived the customer had already left. I looked at the video and the customer had put a King size comforter in a 30 lb dryer on high for too long. They should have used a 50 lb dryer, there is signage that states what not to put in certain size washers and dryers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.