Business ProfileforElmira Wholesale Furniture

DATE OF PURCHASE: 05/07/2024 PURCHASE AMOUNT PAID: IN FULL $675.00 PRODUCT PURCHASED: ****** 2820 ALPHONS RECLINING LOVESEAT PUTTY SALES ASSOCIATE NAMES: JACK H AND RACHEL R ON DATE ABOVE, I PURCHASED A LOVESEAT. ONCE HOME AND IN MY HOME, I REALIZED THE FOOT REST WON'T FULLY EXTEND WITHOUT CATCHING AND PULLING IT FULLY UP. THEN IT CATCHES CLOSING. IT HAVE A PULL LEVER TO EXTEND THE FOOT EXTENSION. TO CLOSE THE FOOT EXTENSION, YOU PUSH IT DOWN WITH YOUR LEGS. BUT AS I STATED, IT CATCHES AND I NEED TO CLOSE IT BY HAND. DUE TO THOSE PROBLEMS, I DON'T USE THE FOOT REST TO ELEVATE MY LEGS AS MY DOCTOR SAYS I SHOULD DO WHEN RELAXING. I CALLED THE NEXT DAY, TALKED TO THE SALES MAN NAMED JACK. HE INFORMED ME THAT HE WOULD CONTACT THE REPAIRMAN AND HAVE HIM FIX THE FOOTREST AS IT'S UNDER WARRANTY. I'VE CALLED ATLEAST ONCE A WEEK TO GET UPDATES ON WHEN THEIR REPAIRMAN WILL CONTACT ME TO RESOLVE AND FIX MY LOVESEAT. LAST WEEK WHEN I CONTACTED RACHEL, SHE TOLD ME SHE EMAILED THE REPAIRMAN AGAIN, INCLUDING MY ADDRESS AND PHONE NUMBER. SHE TOLD ME IF HE CONTACTS HER, SHE'D UPDATE ME ON THE STATUS AND ESTIMATED REPAIR DATE. AS OF FILING THIS COMPLAINT, I STILL HAVEN'T GOTTEN A RETURN CALL FROM JACK, RACHEL, NOR THEIR REPAIRMAN. NEITHER OF THE SALES ASSOCIATES MENTIONED WILL GIVE ME THE CONTACT INFORMATION FOR THEIR REPAIRMAN SO I COULD CONTACT HIM DIRECTLY. I'VE TOLD BOTH JACK AND RACHEL, THAT I FEEL I SHOULD GET A NEW REPLACEMENT LOVESEAT SENSE IT'S BEEN 3 WEEKS AND THIS PROBLEM HASN'T BEEN RESOLVED AS THEY SAID IT WOULD BE WITHIN A FEW DAYS. I BELIEVE THEIR JUST SAYING WHAT THEY THINK MY EARS WANNA HEAR INSTEAD OF RESOLVING THIS PURCHASE PROBLEM BEFORE THE WARRANTY MAY EXPIRE. I CALLED THEM THIS PAST SATURDAY DURING BUSINESS HOURS. THEY DIDN'T ANSWER OR RETURN MY CALL. I DID SAY ON MY MESSAGE THAT I WOULD CONTACT YOU, THE BBB AND FILE A COMPLAINT, WHICH I'M DOING NOW. I PRAY YOU CAN HELP ME RESOLVE THIS ISSUE. I'D LIKE MY LOVESEAT REPLACED OR MONEY REFUNDED. THANKS