ComplaintsforElm Chevrolet Co., Inc.

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle from the company. I put down $4,000 for the car, I drove the vehicle for a few weeks with no issues. One day while driving on the highway my vehicle stopped in the middle of the highway while driving 65 mph. I pulled to the side of the highway contacted Elm and explained to them what happened. I dropped the car off as soon as I arrived back into town. My car could not be service for a few days, so I left the vehicle in the parking lot of the company. After a few days, my car was returned to me, about 1-2 days after receiving my car back my check engine light was on, and my engine was making a ticking noise along with a roaring noise that came from the back towards the door. I called the office again where I spoke with someone named "Ashley" who told me they did all they could. My car had a recall which I took to ******* *** ******** where my car was "fixed". I am still currently dealing with this issue and would like to either receive my money back and turn the

  Business response

  09/14/2021

  We could not duplicate Customers concern and advised them that if it happens again they should take it to a ******* dealership for more in depth diagnosis.

  Customer response

  09/16/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ****** ******* I am not satisfied because of my complaint issue has been ignored after going there twice. I have taken my car to the ******* dealership where I was told to take it and the issue with the knocking noise is still continuing after I had the recall adjusted. I have called and asked to speak to managers and I have went without a vehicle for a long time, I have complained about receiving my car back with the check engine light on which was not on when I originally dropped my vehicle off. I am asking to just receive my money back and assist me with giving the vehicle back so I can purchase a reliable vehicle. My life was in complete danger when my car stopped in the middle of the highway. I felt like I was taken as a joke because I still had to wait almost a week to even have my vehicle looked at. My safety of my child and myself are my biggest concern and yet no one is taking my complaints serious, I have reached out, asked around took all the steps needed in order to have my issue fixed. I do not feel comfortable asking for my car to be checked out again because I do not want to hear that basically I am “Crazy” 

  Business response

  09/21/2021

  The vehicle needs to go to the ******* dealership for further diagnosis, they have more technical experience to diagnose/repair a ******* than we do. Also, the customer has an extended warranty that should cover the cost of the repairs if it's not covered by the manufacturer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩