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ComplaintsforStar Gazette
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We have contacted Star Gazette about non delivery of a paper about 10 time now. I spoke with a representative and they said they would clear it up. They promise, but did not. Still no paper. Now when I contact them I get form letter response and can never seem to get a live person. They keep sending me bills, but I have not received a paper since Oct. We were paid up at that point. I refuse to pay bills for papers we never received. This is the worst customer service I have ever received. I'm trying to cancel and continue to be on hold for sometimes hours. I'm done. I believe they owe my compensation for the 6-7 hours of my time they have wasted. They never even contacted me about them stopping delivery of this paper on my route. They have no problem delivering the bills though. All the best, *****Business response
02/14/2022
The Star Gazette regrets the frustration experienced by this customer. This subscription was cancelled and when we spoke with the customer to offer support and credit to restart service they declined our offer.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.