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ComplaintsforW M Spiegel Sons
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I returned scrap metal and they did not pay me correctly. They shorted me $110.00. I had cast iron metal of 438 pounds and it was .35 a pound. They only paid me $43 when it should have been $153. I questioned it and the lady in the office who said she owned the company screamed and swore at me and would not listen to me or even redo her math to verify the amount. She then kicked me out of the company's property and won't let me re turn for questioning her shorting me that money. Other scrap metal on my receipt were also incorrect but she would not listen.Business response
09/19/2022
BBB spoke to business and the following was relayed: A mistake was made, a new employee overpaid the customer the first time. When she returned she was given the correct amount. Because the error was on our end we did allow the customer to keep the overpaid amount from the first time.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.