Business ProfileforClowns.com, Inc.

clowns.com has predatory practices and gives inconsistent and continually changing policies. I had given a $100 deposit for an outdoor event. I called to reschedule and they told me my options were to "reschedule" and pay $75 or to cancel and "open a ticket on the website" for a refund. I choose to just cancel and book again (not rescheduling). The rep was intentionally using confusing language and was being incredibly aggressive and purposely vague. I called back to reschedule and they told me I still had to pay the $75 even though I went with the cancel vs reschedule option. I rebooked the party but when we got to the end, they told me to pay $75. I said it should be waived and they said they can't book the party without it and I can "open a ticket". I continued to ask them to waive the fees and they said they can but now the time of my event wasn't available and they had to keep my deposit. they offered to give me a credit for a future booking but they know I can't book once the event is passed and they will keep my $100. I then offered to take the only times they had and they told me I had to pay for the entire event up front (over 100 hours in advance instead of their typical 48 hours). The rep kept stating it was policy while the other rep said it was 48 hours. the whole experience is vague and predatory and aggressive and extremely hard to resolve with them. They are intentionally changing the times and the deposit policies so I will give up and cancel and they will keep my money. I'd like my money back and I'd like to see some changes in their business practices and transparency.