Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Anytime Fitness has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAnytime Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1 E Main St, Elmsford, NY 10523
    BBB File Opened:
    10/4/2020

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/17/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Anytime fitness has been ignoring my request to cancel my gym membership for 2 months. I signed up in ****** ******** near my home. Without communicating anything to me, they moved my membership to an anytime fitness in ********. The ** gym doesn't even know when my membership was transferred to them. here is my communication with the ********, ** Location: "I have been trying to cancel to my membership with my home club in ******, ** since September. I sent a "contact us" communication through their website and went in during staffed hours in September, I went in during staffed hours in October, I went in during staffed hours and left a voicemail in November. No one was available during staffed hours each time I went in. My voicemail and contact us communication were not responded to. I finally had to refute the charges with my credit card company, which is why your system is showing a past due balance. Please cancel my membership effective as of September when I first tried to contact the club that I signed my membership contract with. I can speak to someone with the corporate office if there are any issues. "They are saying I need to pay $100 to cancel my membership after my cancelation requests were ignored for 2 months. their most recent communication said if i don't pay this amount, i will be sent to collections. They did not give me the contact information with anyone in their corporate office. They have called me and emailed me several times trying to collect this balance, but only after I refuted the charge with my credit card company after trying to cancel for months.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chukwuma E.

    1 star

    02/15/2024

    Anytime Fitness is a waste of money, if you are someone who is trying to look for a fitness center to lose weight or gain muscle, PLEASE DO NOT GO TO ANYTIME FITNESS, why I say that is because 1, you would be paying almost $100 every month just to workout at a gym that barley has any space or privacy for you to exercise, 2. there are no locker rooms for people to lock up there personal belongings, I have witnessed a member getting robbed last year in June getting his wallet stolen. 3 when you create a membership, they make you sign some contract that they never fully discuss all the details with you, 4, they would charge you over $25 dollars if you don't have a credit or debit card on file. I make all of these statements because I had experienced all of this insanity and have 100% regret spending money with a fitness center that only cares about collecting money from your pocket, I hope by the year **** Anytime Fitness will be shut down forever.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.